Website & company identity
- Brand
- EcoFlow
- UK website
- uk.ecoflow.com
- UK company listed
- ECOFLOW INNOVATION UK LTD
- Company number
- 13991916
- Listed address
- 41 Devonshire Street
Ground Floor Office 1
London, W1G 7AJ
United Kingdom
EcoFlow · Cancellation · Return · Refund
CANCELLED. RETURNED.
STILL WAITING.
Waiting since 22 October 2026.
A cancelled order, a carrier-confirmed return and a refund still awaiting payment confirmation in the case record. The company, the contacts and what happened. The counter measures calendar days since the refund request; it does not check a bank account.
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Know who you are dealing with
The company.
Official UK website and published business details. Checked against EcoFlow's contact page on 10 November 2026.
Published business contacts
- Customer support
- support.eu@ecoflow.com
- Order & payment
- order.eu@ecoflow.com
- UK telephone
- 0808 8126 006
- Official contact page
- View EcoFlow's contact details
The support mailbox below appears in this case's correspondence. The order mailbox and telephone are published company contacts; this page does not claim they were used in this case.
Source: EcoFlow UK — Contact Us. Company information is shown as listed by EcoFlow, rather than an independently established identity of the contracting seller.
The correspondence record
People contacted.
Names used in the recorded replies, the team they identified and the business mailbox through which they responded.
| Name used | Team | Business mailbox | Recorded replies |
|---|---|---|---|
| CrystalName signed in correspondence | EcoFlow Customer Service CenterAs stated in email signature | support.eu@ecoflow.comShared company support address | 23 Oct, 24 Oct, 29 Oct 2026 |
| IrisName signed in correspondence | EcoFlow Customer Service CenterAs stated in email signature | support.eu@ecoflow.comShared company support address | 26 Oct 2026 |
| AmeliaName signed in correspondence | EcoFlow Customer Service CenterAs stated in email signature | support.eu@ecoflow.comShared company support address | 3 Nov 2026 |
| WillName signed in correspondence | EcoFlow Customer Service CenterAs stated in email signature | support.eu@ecoflow.comShared company support address | 30 Oct, 31 Oct, 1 Nov, 5 Nov, 6 Nov 2026 |
First names are reproduced as signed in the supplied business correspondence. No surname, job title or individual email address has been inferred. All four replied through the shared EcoFlow support mailbox. Listing a contact identifies the correspondence; it does not attribute personal responsibility for the company's decisions.
Follow the sequence
What happened.
Cancellation and refunds requested.
The customer requests cancellation and refunds. This case page follows the main-order refund; separate expansion-order refunds are not combined with its outcome.
A final refund amount is offered and accepted.
Amelia states that a cancellation-fee deduction is required and offers £1,479.51. The customer accepts that amount the same day. Acceptance is not confirmation of payment.
The parcel is shown as returned to sender.
Carrier tracking records the return. This confirms the carrier's tracking status, rather than a separate warehouse acknowledgement from EcoFlow.
The refund remains in approval.
Will says the refund is still at the approval stage. The reply does not confirm that payment has been issued or give a payment date.
A further refund chase is sent.
The customer sends another follow-up with the carrier return evidence. Sending that message does not establish a refund or a response.
Current outcome · 10 November 2026
7 DAYS SINCE ACCEPTANCE.
PAYMENT UNCONFIRMED.
7 calendar days since the agreed refund was accepted; 5 since carrier tracking recorded return to sender. The case record does not confirm that payment has been issued or received. These elapsed periods are calculated to 10 November 2026.
Company's recorded position
In its 6 November reply, support says the refund remains at approval stage.
What would change the outcome
Verified confirmation of refund issue and, separately, actual receipt. A new dated update would record those facts.
Sources & evidence.
- EcoFlow UK's official contact page — company and published business contact details, checked 10 November 2026.
- Supplied cancellation/refund correspondence — dated summaries and first-name signatures in the contact table.
- Supplied carrier tracking and verified sent follow-up — status summaries only; private identifiers withheld.
This page documents a single customer case. Purchase proof is required before warnings are accepted for publication. Verification of a purchase and review of the warning's factual claims are separate steps. No original receipt, email or tracking document is publicly downloadable here.
Looking for the wider company record? Read the linked ASA ruling, international product recalls and UK refund terms on the homepage. These are separate from this customer's refund case.
UK consumer help
A problem purchase?
Here is where to turn.
Get practical advice about your own case and report concerns through the right route for your part of the UK.
Citizens Advice
Free consumer advice and the route for passing reports to Trading Standards.
0808 223 1133Contact the consumer service How Trading Standards reports workAdvice Direct Scotland
Consumer advice and, where appropriate, referral of concerns to Trading Standards.
0808 164 6000View the Scottish advice routeConsumerline
Advice about trader complaints and consumer rights; suitable reports may be passed to the Trading Standards Service.
0300 123 6262Contact ConsumerlineAdvertising Standards Authority
For complaints about specific adverts or promotions. Include where and when you saw the ad, and a copy if available.
Make an advertising complaintTrading Standards uses reports to assess enforcement concerns; it does not obtain an individual refund for you. Ask the consumer advice service about resolving your own dispute. These independent organisations are not affiliated with this site. GOV.UK consumer advice directory. Contacts checked 11 November 2026.
Approved alternatives
Consider your alternatives.
SELECTED BY WARNING BEFORE YOU BUY
Anker SOLIX
A business to consider for portable power stations and home energy products. Explore the official UK range and read the cancellation, returns and warranty conditions for the exact product before ordering.
Approved for inclusion by this site's owner. This is an editorial selection, not an independent product test or an assurance that every product or customer experience will be fault-free.